Journal of Biometrics & Biostatistics

Assessment of Education Quality Culture in Bahir Dar University, Ethiopia

Abstract

Awoke Seyoum Tegegne*, Aschalew Dgoma, Shambel Molla, Tizita Lemma, Degwale Gebeyehu and Andargachew Moges

Background: The organizational context (structure, management, communication), working mechanisms (knowledge, shared ownership, commitment), outcomes of the quality culture (student and staff satisfaction, ongoing improvement of the teaching and learning process), and quality management interventions all interact with each other to create a successful organization. Examining the status of quality culture at Bahir Dar University was the major objective of this study.

Methods: A cross-sectional study design was conducted in current investigation. Data were collected from academic and administrative staffs. The technique of proportional cluster sampling was employed to select samples. As a result, 205 academic staff members, and 420 administrative staff members were proportionally chosen from each academic unit of the university. The t-test, ANOVA, and descriptive statistics were used to analyze the survey data.

Results: The study's findings show that there was no statistical evidence for the above-average existence of a quality culture as perceived by the university’s academic and admin staffs (mean value: 3.01; p-value: 0.551); and, the results further show that quality cultures within university differ from what the university’s vision and mission expected. Hence, there is significance, difference of effective communication, shared value, trust of employees on the system, employees’ attitude about leaders, admin process, infrastructure availability, service quality, change leadership, feeling of responsibility, and work commitment between colleges, facilities, schools and institutes.

Conclusion and recommendation: In order to improve the education quality culture in its system, the university should improve communication, simplify administrative procedures, and increase service delivery. Additionally, it is suggested that individual efforts will not produce the intended results if they cannot be transformed into a team and collaborative commitment to creating synergy. Thus, top leaders at the university should concentrate on developing a system of collaborative teamwork in order to achieve the university's goal of becoming one of the top research universities in Africa.

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