Netsanet Temesgen Ayenew*
Many regions of the world are experiencing a shortage of water resources, which is made worse by the rate at which demand and population growth are accelerating. Recent strategies for improving urban water supply services have emphasized environmental improvements and have been implemented in urban planning, public transportation systems, parks and recreational areas, low-income housing and downtown areas where people feel the most in need of essential services. Water supply is a key issue in condominiums. The general objectives of the study are to assess customers’ level of satisfaction on water supply service delivery at condominium sites at Debre Markos town. The data was collected from all household representatives using questionnaires and semi-structured face to face interviews. The collected data was coded, edited and entered into SPSS (Statistical Package for Social Science) version 24 for further statistical analysis. Chi-square test and multiple logistic regression model was conducted to assess the associations. Among a total of sampled households, 131 (45%) and 112 (38%) were in the age ranges of 30-39 years and 40-59 years, respectively. Out of the total 291 respondent’s household heads, 232 (79.7%) were males and 59 (20.3%) were females, respectively. The respondents were found to have different levels of education, among which, 205 (70.4%) were above degree and 53 (18.2%) of the household heads had only completed their secondary education level. In This study the satisfaction level with water supply service delivery was found to be 45.4%. This study revealed that household heads were found have a variety of socio-demographic characteristics such as different age groups, sex, education level, marital status, family size and different average monthly income. Among the different households’ characteristics, education, marital status, previous residence and average daily water consumption were found to be significantly associated variables influencing customers’ satisfaction level. Based on this survey study result the author recommends to the city water supply officials to make additional effort in developing new water sources such as digging additional water sources to balance the fast growing township of the city Debre Markos.
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