Henok Mulugeta, Getenet Dessie, Fasil Wagnew, Henok Biresaw
Lecturer of Nursing, Department of Nursing, College of Health Science Debre Markos University, Ethiopia
Posters & Accepted Abstracts: J Nurs Care
Background: Patient satisfaction is the most important indicator of quality healthcare service. Patient satisfaction with nursing
care has been considered as the most important predictor of the overall patient satisfaction with hospital service. In Ethiopia,
nurses comprise the majority of the healthcare force. However, the overall level of patient satisfaction with nursing at the
country level remains unknown. Hence, the objective of this systematic review and meta-analysis was to estimate the pooled
proportion of satisfied patients with nursing care in Ethiopia.
Methods: The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guideline was followed during
this meta-analysis. Studies were accessed through an electronic web-based search strategy from PubMed, Cochrane Library,
Google Scholar, and CINAHL by using combination search terms. Qualities of each article were assessed by using a modified
version of the Newcastle-Ottawa Scale. All statistical analyses were done using STATA version 14 software. The pooled
proportion of satisfied patient was presented in forest plots.
Results: A total of 15 studies with 6091 participants included in this meta-analysis. The overall estimated pooled level of
patient satisfaction with nursing care in Ethiopia was 55.15% (95% CI (47.35, 62.95%)). Based on the subgroup analysis result
the highest estimated level of patient satisfaction was observed in studies done in Addis Ababa (61.84% (95% CI: 44.49,79.2)).
Patients who have one nurse in charge, with no history of previous hospitalization, living in the urban area, / and those who
have no comorbid disease were more likely to be satisfied with nursing care than their counterparts.
Conclusion: This meta-analysis revealed that the overall level of patient satisfaction with nursing was relatively moderate.
Therefore, the concerned body should give more emphasis to the quality of nursing care in order to increase patient satisfaction
which is important to improve the overall quality of healthcare service.
Keywords: Nursing care, patient satisfaction, Ethiopia.
E-mail: mulugetahenok68@gmail.com
Journal of Nursing & Care received 4230 citations as per Google Scholar report