Maristella I Divinagracia
National Kidney and Transplant Institute, Philippines
Posters-Accepted Abstracts: J Nurs Care
The research provided a collective description in order to understand the lived experiences of Registered Nurses (RNs) employed as Business Process Outsourcing (BPO) representatives. The study tackled on the call center industry because RNs have either opted or settled to work in this industry due to the decline in employment opportunities in hospitals. Using a phenomenological inquiry, a one on one interview has been utilized. The participants are RNs employed as an agent, trainer and executive in different call centers. The data were transcribed, translated and analyzed together with analytic memos and field notes. Three reflections were made showcasing the profile of the participants, their transition cycle in the BPO industry and how informatics has paved its way in this industry. In conclusion, the Telehealth, described as â??the use of a digital network to provide automated monitoring and treatment delivery to a patient who is in a different physical location than the medical expert providing treatmentâ? is an avenue of intersection for the BPO and nursing industry without compromising the identified eleven key areas of nursing responsibilities with its corresponding core competencies. These are (1) Safe and quality nursing care, (2) Management of resources and environment, (3) Health education, (4) Legal responsibility, (5) Ethico-moral responsibility, (6) Personal and professional development, (7) Quality improvement, (8) Research, (9) Record management, (10) Communication and (11) Collaboration and teamwork. Through Telehealth industry, the RNs will still be able to apply the nursing knowledge they have learned through the years to avoid unemployment and under employment.
Journal of Nursing & Care received 4230 citations as per Google Scholar report
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