HEALTHCARE RISK MANAGEMENT SYSTEM: A PILOT PROGRAM FOR DEVELOPING THE NATIONAL REPORTING AND LEARNING SYSTEM

10^th World Congress on HEALTHCARE & TECHNOLOGIES

July 17-18, 2017 | Lisbon, Portugal

Patthanan Kongchum, Nareerut Pudpong, Siriluk Potikoon and Piyawan Limpanyalert

Healthcare Accreditation Institute, Thailand
Independent scholar, Thailand

Posters & Accepted Abstracts: J Health Med Informat

Abstract :

Reporting of risk and incidents in healthcare is useful information for learning and preventing the occurrence of similar incidents, resulting in patient safety. A pilot study of Healthcare Risk Management System (HRMS) has been conducted in 113 hospitals voluntarily paticipated for a 3-year period (2015-2017), aiming at collecting risk information for analysing and learning to reduce and/or prevent harmful incidents in a hospital. HRMS is the tool to be used for reporting the incidents, provided as a web application. It composts of two components: 1) HRMS Center, located at the Healthcare Accreditation Insitute, and 2) HRMS Client, installed at hospitals. There is a link of information between these two. Data collected via this system include risk or indicent and its management done in a hospital, corresponding with the healthcare accreditation standards (e.g. risk levels, management methods) and responsive to clients� needs in a real time manner. The system evaluation results showed that users were satisfied with the program and suggested to expand it to other hospitals. Also, 93.7% of clients agreed that the system could effectively report the status of risk management as well as help gather risk information for learning. The risk information could be aggregated and examined in different risk levels, suggesting trends of the particular type of a risk that are very useful for further development of quality and safety in a hospital. Lessons learned from this pilot study suggest that HRMS is one of useful tools for developing the national reporting and learning system for Thailand.