Journal of AIDS & Clinical Research

Department of Statistics, Bahir Dar University, Bahir Dar, Ethiopia, Ethiopia

Publications

• Research Article   
  The Effect of Quality of Service on Customer Satisfaction in Ethiopian Pharmaceutical Supply Agency (EPSA): Case Study Bahir Dar Branch
  Author(s): Wohabie Tsega Gessesse* and Awoke Seyoum Tegegne
  
  Background: Customer satisfaction and quality of service rendered are leading components in the system of external relations for each business organization delivering services and plays a significant role in its competitiveness. The main purpose of the study was to assess the effect of service quality on customer satisfaction in the Ethiopian Pharmaceutical Supply Agency (EPSA), case study Bahir Dar branch. Methods: The study was conducted in Ethiopian pharmaceutical supply agencies (Case study Bahir Dar branch). A cross-sectional study design was conducted in the current study. Hence, both descriptive and inferential statistics were used to investigate the effect of quality of service on customer satisfaction. Both primary and secondary sources of data were used for current investigation. Participants in the current study were selected rand.. Read More»
  

  Abstract PDF