Industrial Engineering & Management

Cukurova University, Turkey

Publications

• Editorial   
  Customer Focused Process Improvement and the Performance Analysis Studies in Healthcare Systems
  Author(s): Piril Tekin*
  
  Purpose: The main contribution of this paper is to generate an optimum solution for capacity planning and appointment scheduling issues, which are frequently encountered in clinical flows with various route and treatment periods at dental hospitals. Design/methodology/approach: It is essential to define the system well in order to ensure that the working staff and patients use their time very efficiently and that the process flows continuously. By having examined a sample healthcare system through the help of a study addressed in such context, studies on process improvement in line with the dissatisfactions of the working staff and patients have been carried out. Within the scope of the study, the operation of 7 Departments in a dental hospital undergoing a treatment process have been reviewed and examined. The problems encount.. Read More»
  DOI: 10.37421/2169-0316.2021.10.e108

  Abstract HTML PDF