Journal of Nursing & Care

Tomoko Kodama Kawashima

Publications

• Short Communication
  What makes Patients Satisfied with their Healthcare? Nationwide Patient Experience Surveys in Japan
  Author(s): Tomoko Kodama Kawashima, Eri Osawa, Etsuji Okamoto and Hiroko MiuraTomoko Kodama Kawashima, Eri Osawa, Etsuji Okamoto and Hiroko Miura
  
  Introduction: Patient Experience is stressed more in the context of patient safety and patient-centered care. It is a crucial component in quality evaluation of healthcare. In Japan, Patient Experience Survey (PES) has been conducted at the national level in three-year intervals since 1996. We overviewed general satisfaction of patients in time- series and examined the factors associated with. Methods: Open source data of PES from 1996 to 2011 were used to find time-series change in general patient satisfaction. For cross-sectional analysis, we examined the factors influencing patient satisfaction by using original PES data of 2005. Cronbach’s alpha was calculated for examining reliability of seven questions about patient satisfaction. Logistic regression analysis adjusted for age and sex was used for examining the associations with pa.. Read More»
  DOI: 10.4172/2167-1168.1000294

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