Arabian Journal of Business and Management Review

The goal of quality management is to maintain a high standard of quality in all areas that directly or indirectly affect customer satisfaction. The establishment of guidelines by QM provides the framework for a low rejection rate and high customer satisfaction. It is crucial to record and examine each step of the process, from creation through delivery. Afterward, these are improved (if possible). The product should surpass the needs of the customer. Thus, QM focuses on the goal of enhancing product quality through organisational tasks. But QM requires on-going adaptation because it is constantly changing. In this context, the ISO 9000 series of standards is the most significant. For instance, DIN EN ISO 9000 deals with the fundamentals and terminology of quality management systems, and DIN EN ISO 9001 specifies the requirements for such a system, in accordance with which businesses can receive certification.

The desire to create a sustainable built environment is become more pressing on a global scale. This goal, along with unmatched access to cuttingedge technologies for sustainable growth, encourages universities to use new solutions more frequently and more often. The university campus is ideally suited to serve as a framework for living labs, deploying and testing cutting-edge technology in a genuine setting. However, putting innovations into practise on campus calls for a clear vision, deliberate action, and cross-disciplinary teamwork, while innovations themselves present a number of difficulties for the way things are done in business as usual. A literature analysis and a qualitative research among campus managers at 13 Dutch universities were done to examine the role of campus real estate managers in decisions about the adoption of innovations on university campuses.