Veterinary Science & Technology

Department of Pathobiology, University of Gondar, Gondar, Ethiopia, Ethiopia

Publications

• Research Article   
  Assessment of Veterinary Clinical Service Quality and Farmers Satisfaction in Veterinary Clinical Service in and Around Gondar, North West Ethiopia
  Author(s): Yitayew Demessie*, Aschalew Tsega and Asnakew Mulaw
  
  Service quality and customer satisfactions are necessary concepts in veterinary service and its product provider sectors have emphasized. Veterinary clinics as service provider need to have improved quality service to satisfy their clients. The government of Ethiopia established veterinary clinics almost in each district to provide services to the farmers. A survey was conducted from February 2022 to July 2022 in University of Gondar, Koladba district and Gondar town veterinary clinics to assess the level perceived service quality and client satisfaction in veterinary clinics. A total of 398 clients were selected based on convenient sampling out of 55,000 clients in three veterinary clinics. Questionnaire was developed using SERVPERF model dimensions (tangibility, reliability, responsibility, assurance and empathy) to assess the existed service quality in these veterinary clinics. The.. Read More»
  DOI: 10.37421/2157-7579.2025.16.281

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