MA, Glocal International Development Studies, Hebrew University of Jerusalem, Israel
Biography
Rubogora Felix, Department of the administered questionnaire was used to collect primary data from 498 customers, u o determine the relationship between service quality and customers’ satisfaction in BPR sing a convenient sampling technique. Data were analyzed using SPSS’s frequencies and percentages, means, and Pearson’s Linear Correlation Coefficient. Glocal International Development Studies, Hebrew University of Jerusalem, Israel
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