International Journal of Economics & Management Sciences

ISSN: 2162-6359

Open Access

Malyadri P

Government, Degree College, Patancheru,

  • Review Article
    Service Quality Perceptions of Domestic Airline Consumers in India - An Emperical Study
    Author(s): Malyadri P and Satyanarayana PMalyadri P and Satyanarayana P

    Services are intangible by nature. Services are heterogeneous and airline services are no exception to this. Services provided inside aircraft are intangible and highly variable. Airline services are highly personalized. The airline product is a highly perishable one. The airliner companies Management’s believe that, they are providing committed quality of service to the customers, but in the point of view of the customer, airliners’ are lacking in quality service. Airliners’ lacks in awareness about service quality and are not aware that giving better service to the customers helps in better company performances In view of the above there is ample scope of research in the area of Service offerings with a view of Customer Service in domestic airlines arena which has potential research possibilities in Indian Airlines Industry. This paper showcases some of the.. Read More»

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