JG Vargas-Hernández and TE Ochoa DomÃÂÂÂnguez
This paper review the findings concluded from a transversal and exploratory case study approached from the qualitative paradigm, founded in observation and individual non-structured interview with information obtained from a sugar mill on the central coast area in the state of Veracruz, México. The main objective is to determine the reason or impediment to promote the good performance and achieve the satisfaction of both, the managers and the general workers and the continuous improvement in the sugar manufacturing area, concluding that the managerial leadership is the main cause of the problem.
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