Saeed MS* and Nasar A
The purpose of this paper is to study the implementation of CPI in the bank, and to analyse the merits and its effect on the competitiveness of banking in order to develop PBS (Processing Bank System). The theoretical structure, features and the functions of the CPI theory has progressed after the thorough investigation. Then a hybrid theoretical model of CPI-PBS was developed. The PBS dynamic optimisation system has been developed through the implementation of Lean Six Sigma (LSS) and then we put up an empirical example to indicate the performance of CPI model. Finally the research reached to the conclusions after the thorough analysis. Firstly, the implementation of CPI theory has a healthy impact to service industries, however, the appositeness and conceivability should be taken into account. Secondly, the amelioration of process in commercial banks is an effective, constant progressing process and we can achieve a good synergism effect that the imperative amalgamation of CPI theory and PBS thinking. Finally, it should be realised that the LSS alone was not sufficient and PBS should be considered. The idea and model of the CPI with the methodology of LSS should be combined. Then we identify the issues and steps of the implementation of CPI to management banks.
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Journal of Business & Financial Affairs received 1726 citations as per Google Scholar report
